SAP CRM Online Training
SAP CRM Online Training Course
SAP CRM 7.0
CRM-Customizing Fundamentals
- SAP overview
- Account Management
- Organization Management
- Proudcu Master
- Transaction Processing
- Activity Management
- Partner Processing
- Actions
- Pricing
- CRM Billing
- CRM Middleware
CRM Sales
- Introduction to Sales
- Opportunity Management
- Copying Control
- Quotation Management
- Order Management
- Pricing
- Special Functions in Quotations and Order Management
- Contract Management
- Rebate Processing
- Activity Management in CRM Sales
- Visit Planning
- Terriotory Management
CRM Service
- Overiew of CRM Service
- iBase Management and Objects
- Service Agreements and Service Contracts
- Service Plans
- Service Order Management
- Complaints and Returns
- In-House Repair
- Warranty Claims
- IT Service Management
CRM Marketing
- Introduction to Marketing
- Marketing Plans and Campaign Management
- Working with Campaigns
- Segmentation
- Personlized Mails
- Product Proposals
- Lead Managements and Surveys
- Campaign Automation
- External List Management
- Special Features and Functions
- Couponing
CRM MiddleWare
- Overview
- Data Exchange with R/3 Backend
- CRM Middleware Operations
- Data Exchange with 3rd Party Backend
- BW Adapter Overview
- Groupware Adapter Overview
Loyalty Managemnet
- Loyalty Program
- Reward Rule Group
- Reward Rule
- Member and Member ship
- Member Activities
- Points and Tier Changes
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